Refund & Return Policy

At Izaak’s Happy Hens, we are committed to providing healthy, happy poultry and quality products to our customers. We carefully inspect and health-check our birds before they leave our property to help ensure that our flocks are healthy and ready for their new homes.

Products & Merchandise

Eligible products may be returned for a refund within 30 days of purchase, provided they are:

• In their original, unused condition

• In original packaging, when applicable

• Accompanied by all original tags or labels

Items that do not meet these conditions may not be eligible for a refund.

Fertile Eggs

Fertile eggs are non-refundable.

While we do our best to provide fresh, properly handled fertile eggs, we cannot guarantee that an egg will hatch. Hatch rates can be affected by many factors outside of our control, including handling, transportation, storage conditions, incubation temperature and humidity, incubator performance, turning, and other incubation conditions.

For this reason, fertile eggs are sold with no guarantee of hatch rate or successful hatching.

Live Poultry

Chicks, pullets, and grown poultry are non-refundable and non-returnable once they have left our property.

Before pickup, we perform health checks on our birds to help ensure that they are healthy when they leave our care. We take the health and wellbeing of our flocks very seriously and work hard to maintain a clean and healthy environment for our birds.

Once a bird leaves our property, however, we cannot control its new environment, housing, feed, handling, exposure to other animals, or potential exposure to illness or disease.

For the protection of our existing flocks and our strict biosecurity practices, we do not accept birds back onto our property after they have left the premises. Returning poultry can introduce unknown diseases, parasites, or other health risks to our established flocks.

Because of these biosecurity concerns, all live-animal sales are considered final once the birds have been picked up or otherwise relocated from our property.

Canceling a Poultry Order Before Pickup

If you need to cancel an order for birds before your scheduled pickup, you may request a refund.

A $25 cancellation fee will be deducted from the refund, and the remaining balance will be returned to you.

Once the birds have been picked up or have left our property, the sale is final and the birds cannot be returned or refunded.

Our Commitment to Healthy Poultry

We take the health of our birds seriously. We conduct health checks before pickup and maintain strict biosecurity practices designed to protect our flocks and provide customers with healthy poultry.

We appreciate your understanding that these policies are necessary to protect both your birds and the health of our farm.

If you have any questions or concerns about your purchase, please let us know before leaving our property so we can address them with you and ensure you are satisfied with your purchase.